For online grocery support, you can contact us at delivery@snlonlinegrocery.com.

You can also connect with us via https://www.facebook.com/snlonlinegrocery/.

or call us at 09328916426.

Note:
Please be reminded that you need to verify your orders with our representative before we process it
so please expect a call, email or even fb message from us once your orders have been submitted.

 

Frequenty Asked Questions (FAQ):

What is Snl Online Grocery services?
SNLOnlinegrocery offers the convenience of grocery shopping via your mobile phone or computer. We deliver your orders faster and cheapest shipping rate.
Do you provide service/deliver anywhere in the Philippines?
Yes, as long as our partner courier can commit on the safety and delivery date because here at Snl Online Grocery we make sure that our customers are updated until the packages have been delivered.
What items do you deliver?
You can choose from thousands of regularly-bought grocery items – and we are expanding our product assortment regularly.
Is there a minimum order value that I need to fulfill?
There is no minimum order value however, we need to pay for the courier service.
How much do you charge for Delivery?
Right now we are offering fixed shipping fee (Php. 200) for the following locations:
Malolos
Bulakan, Bulacan
Guiginto
Calumpit
Paombong
Hagonoy
Plaridel
Pulilan
other locations may vary on the courier. (LBC, togo, etc..)

What are your hours of operation?
You can order in our website at any time. However, delivery times are between 12nn and 9pm only.
How can I create an online order?
You can visit our website at http://www.snlonlinegrocery.com.
When can I expect my delivery?
Orders placed after 2pm of the current day will be delivered the following day. If you order before 2pm, you can pick up your groceries on the same day in our stores (4pm to 8pm only) for Manila and provinces it will usually take 3-5 days (courier).

Can I pick-up my groceries in Stores versus having them delivered to my place?
Yes, we give you that option. In-Store Pick-up is available in Capitol View Park City of Malolos.

What if an item I ordered is unavailable?
A store representative will contact you if you are open to a replacement. Otherwise, we will drop it from your order and you will not be charged.

What payment modes do you accept?
We prefer cash on delivery and for OFW or orders outside the country we also accept credit card, debit card, and Remittance like LBC etc.

Can I track the status of my Order?
Yes, simply go to the website and view your transaction history.

When do I get my official receipt?
Your official receipt will be delivered to the recipient of the packages.

How do I return items?
We hope we won’t give you a reason to return items. But just in case, we encourage you to check your items the moment you receive them – and if anything is not satisfactory, you may return it to the delivery person.

Who can I contact if I have other queries?
You may email us at delivery@snlonlinedelivery.com or call the store handling your delivery  (click on Store Locator above for list of delivery stores).